Nikhilesh
Waoo.
OCM Consultant · Manager @ Capgemini Invent · Prosci® Certified
17 years engineering change that people actually adopt.
17
Years of practice
04
Global firms
1
Prosci® certified
Currently
Capgemini Invent
— About
A practitioner of
deliberate change.
Strongly skilled and dedicated Prosci® Certified OCM Practitioner with 17 years of progressive consulting experience — a superior work ethic and client satisfaction record.
Widely and deeply knowledgeable in all aspects of Organisational Change Management, Adoption and Corporate Communications. I partner with leaders to move complex organisations from ambition to outcome — one stakeholder, one behaviour, one story at a time.
— Signature Approach
Five letters.
One outcome.
Every engagement I lead is grounded in the Prosci® ADKAR® model — a proven, sequential framework that moves individuals, and therefore organisations, through change.
A
Awareness
of the need for change.
D
Desire
to participate and support.
K
Knowledge
on how to change.
A
Ability
to implement required skills.
R
Reinforcement
to sustain the change.
ADKAR® is a registered trademark of Prosci Inc.
— Experience
Firms I've called home.
A career shaped across four global consulting powerhouses — each one a chapter in enterprise change.
01
Capgemini Invent
CurrentlySr. OCM Consultant · Manager
India
Leading change communications, adoption strategy and training rollout for enterprise transformations at Thales (Salesforce CRM Migration & Data 360) and HSBC (Real-Time Communications, AV Refresh, Zoom AI Companion, Zoom Whiteboard for ~14,000 users globally).
Dec 2023 — Present
02
Tech Mahindra — Business Excellence
Sr. OCM Consultant / Manager
India
Led a team of 5 change consultants for Stanley Black & Decker's Infinity supply-chain tool and SAP S/4HANA migration. Drove Asahi Europe's five-year cloud & digital transformation across 10,000+ employees in 16 countries.
Nov 2021 — Dec 2023
03
Tata Consultancy Services
Sr. OCM Consultant / Manager
India
Change lead for TCS CIO's office — SBWS 2.0, Work From Office, SIAM transformation, Cloud Migration, Smart DC, e-TMS, Procurement Budget Interface. Delivered enterprise-wide OCM plans and 5-day OCM workshops with senior leadership.
Jul 2012 — Nov 2021
04
Cognizant Technology Solutions
Sr. OCM Consultant / Manager
India
Managed day-to-day service delivery for Merck & Co., leading cross-functional teams, driving process improvement, and supporting transition & stabilization of new processes and tools from implementation to steady state.
Dec 2009 — Jun 2012
— Featured Programmes
Change,
at scale.
Selected engagements across four global consulting firms — each a story of stakeholders, systems and behaviour brought into alignment.
Thales
Salesforce CRM & Data 360
Led change comms & training rollout for enterprise Salesforce migration — supporting multiple business functions across regions, role-based learning paths, and post-go-live hyper-care.
HSBC
Real-Time Communications & AV
Change lead across AV Refresh, Digital Signage cloud, Kramer decom, Zoom AI Companion (~800 users) and Zoom Whiteboard (~14,000 users globally).
Stanley Black & Decker
SAP S/4HANA · Supply Chain
Managed a team of 5 change consultants for the Infinity supply-chain tool and end-to-end SAP legacy → S/4HANA transformation with 30-60-90 day change roadmap.
Asahi Europe & International
Cloud & Digital Transformation
OCM for a five-year cloud migration & IT modernisation programme — service desk transition, IVR, SharePoint migration, anti-virus rollout across HK/UK/USA/Canada/Taiwan.
TCS · CIO's Office
SBWS 2.0 · SIAM · Smart DC
Enterprise-wide change comms for Work From Office, SBWS 2.0, SIAM transformation, Cloud Migration, e-TMS and Procurement Budget Interface — including 5-day OCM workshops with senior leadership.
Merck & Co.
Operations & Transition
Managed day-to-day service delivery adhering to SLAs & KPIs. Drove process improvements and supported transition & stabilisation from implementation to steady-state operations.
— Industries
Where I've
landed change.
— Expertise
How I help leaders
land the change.
Organisational Change Management
End-to-end OCM strategy, change impact analysis, stakeholder mapping and structured Prosci methodology to move people from current to future state.
Adoption & Value Realisation
Design and deploy adoption frameworks, measure behavioural change, and translate transformation into measurable business outcomes.
Corporate Communications
Executive narratives, campaign design, and multi-channel communications that resonate — from C-suite to the front line.
Learning & Capability Building
Training strategy, curriculum design, train-the-trainer models and enablement to sustain change beyond go-live.
— Philosophy
“Strategy without adoption is theatre.
I don't deliver decks — I move people from resistance to reinforcement, and organisations from ambition to outcome.
Nikhilesh Waoo · OCM Consultant
— Recognitions
Awarded.
Published.
Value Creator Award
Capgemini Invent — Q1 2025
Transforming Business — A Consultant's Guide to Digital Change Management
Author
Organizational Change Management in Cloud Adoption
Published
— Certifications
Credentials.
Prosci® Certified OCM Practitioner
Prosci Inc.
Change Management & Change Leadership
Nolan Crouse
'Connected Manager' Certification
Capgemini Invent
BE MASCOT Programme
Tech Mahindra — Business Excellence
PRINCE2 Agile — Foundation & Practitioner
Neoskill, Pune
— Education
Foundations.
SCMHRD, Symbiosis International University
PGDITM — Post Graduate Diploma in Information Technology Management
Pune, India
Result
First Class with Distinction
Oriental Institute of Science & Technology
BE (Hons) — Information Technology · RGTU Bhopal
Bhopal, India
Result
77.84%
— Contact
Let's talk
change.
Whether you're planning a transformation, stuck mid-programme, or need a Prosci® perspective — I'm one message away.